Hope and Healing International is currently looking for experienced System Administrator

 Everybody wants to make a difference. To leave the world a better place than they found it.

Are you looking for a challenging, exciting career that changes lives here and in poorer countries? Join our Team.

About us:

We are Hope and Healing International, a Christian organization, bringing hope and healing to kids and their families living with disabilities in the poorest communities of the world. Hope and Healing International works in communities to improve access to healthcare, education and livelihood opportunities for people with disability.

About the position:

  • Reporting To: Manager, IS/Project Management Office
  • Employment Status: Full-Time (35 hours per week), Salaried
  • Salary: TBD + Benefits & RRSP
  • Location: 3844 Stouffville Road, Stouffville, ON
  • Date Posted: April 2, 2019
  • Application Deadline: April 23, 2019

About the job:

The System Administrator ensures the stability, integrity, and efficient operation of new and existing technology and information systems that support core organizational functions of Hope and Healing International. The position is also responsible for setting up and maintaining the system and Hope and Healing International’s server infrastructure (Exchange, VM, storage).

More specifically, the System Administrator will be involved with:

  • User administration (setup and maintaining account)
  • Maintaining system
  • Verifying that peripherals are working properly
  • Arranging repair for hardware in occasion of hardware failure
  • Monitoring system performance
  • Creating file systems
  • Installing software
  • Creating a backup and recovery policy
  • Monitoring network communication
  • Updating system as soon as new version of OS and application software comes out
  • Implementing the policies for the use of the computer system and network
  • Setting up security policies for users
  • Documentation in form of internal wiki
  • Password and identity management
  • Ensuring that servers are running properly by completing regular check ups
  • Ensuring that network switches and UPS are running properly
  • Back-up hardware running check-ups
  • Disaster recovery testing when possible
  • Troubleshooting network issues (outside business hours)
  • Communicating, collaborating and negotiating with the vendors and suppliers
  • Regular maintenance of network hardware
  • Scheduling and running updates (i.e. Virus protection, MS, other)
  • Identifying, gathering and accepting users issues requests
  • Establishing priorities and schedule Break fix
  • Communicating with users on a regular basis on the status of their issues requests
  • Contacting vendors and contractors regarding hardware equipment
  • Supporting the inventory control system for all IT hardware and software
  • Distribution and deployment of new / used equipment in coordination with HR Department
  • Retirement / Disposal of redundant equipment
  • Assisting / making recommendations in development of IT procedures and policies
  • Providing input into company decisions regarding software and hardware using knowledge of latest trends and applications
  • Participating in department meetings
  • Handling emergency calls

Why would you want to come and work with us?

  • You will work shoulder to shoulder with people as excited about changing the world as you are. You can bring your faith to work – it makes for an awesome atmosphere
  • We believe in work-life balance so we offer 15 paid vacation days starting from the first year of service, 10 paid personal days and days off to volunteer and for spiritual growth
  • You will take on a significant role in changing the world

 Our ideal candidate would have:

  • Bachelor Degree in Computer Engineering / Computer Science Hardware Networking or related discipline OR College Degree in Computer Engineering or equivalent plus 3 years of direct experience
  • 3 to 5 years of direct ongoing experience
  • Knowledge of networking and network security
  • Working knowledge of print server and printer technology
  • Knowledge of network switches
  • Knowledge of phone system
  • Knowledge of MS Exchange 2010 and up, VMWare & NetApp, Windows 8,10, Office Suite & Office 365, Mac OXS, MS SQL, VMware, XEN Server, Windows Server 2008 and up, Exchange server, Cloud computing and moving from On Prem to Cloud
  • Advanced oral and written communication English skills to be able to present information in terms understandable to all levels of audience
  • Interpersonal skills to be able to provide guidance, advice and training on technical issues to all staff
  • Ability to communicate, collaborate and negotiate with the vendors and suppliers on a regular basis
  • Ability to manage a number of projects at one time, and be interrupted frequently to meet the needs and requests of the staff
  • Ability to ascertain skills and aptitude of various user groups and ensure technology and training is provided to meet organizational needs
  • Ability to organize and prioritize tasks to meet deadlines and objectives
  • Follow up skills
  • Ability to follow given directions, guidelines and instructions
  • Ability to handle sensitive and confidential information

 Working conditions and other requirements:

  • Physical demands should be minimal with the exception of extended periods spent at a personal computer
  • May require moving computer equipment, supplies and office materials weighting up to and over 10 kg
  • Position may require to respond on emergency calls outside business hours
  • Must have a reliable source of transportation

Please forward your resume to

In Accordance with the Accessibility for Ontarians with Disabilities (AODA), Hope and Healing International strives to ensure that all recruiting processes are non-discriminatory. If you require an accommodation, please advise HR in advance of attending the interview.

Hope and Healing International is a ‘children-and-adults-at-risk-safe organization’. As a condition of employment, successful candidates will be required to undergo Vulnerable Sector Screening from the police jurisdiction in which they reside. 

Only candidates selected for an interview will be contacted.

All other applicants are thanked for their interest.